If we have sent you the wrong item and it is proven to be our mistake we need to know within 7 days If your goods are damaged or there are items missing in transit we must be notified within 24 hours. We can also stock products for you, call 01268 768 768 to discuss your requirements Returns We urge you to follow up your order with a call to us so your allocated and dedicated sales manager can advise you of the current stock and E.T.A. We hold massive quantities of all popular items held in two large premises in Essex, however please note that if you order an item which is not in stock or is a special order item our sites will still process the order and take payment, your goods will be sent as soon as they are back in stock.
Extra charges will apply for these services Our delivery services include next-day, same-day, saturday, pre 12.30, pre 10.30 and more. We will then confirm stock availability for you and arrange a delivery service to suit. If your order is urgent or required for a particular day we ask you to call us on 01268 768 768 after placing your online order, give us the online reference number and discuss with us exactly when you need it. Standard delivery for stock items is a 1-3 day service, however we try and send every order on a next-day delivery as standard. Online orders for Bubble Wrap, Corrugated Paper and large items are calculated on a per order basis and do not fall within our standard £8.95 charge, we will call you to advise of any additional delivery costs, sorry for any inconvenience caused When will i get my order? We use various methods of delivery including our own transport for very local orders, Royal Mail, UPS, Fedex, Tuffnells, Interlink & Pallet Ways depending on which service is the most suitable We can deliver worldwide, however this is a Special Service to be quoted on an individual basis per order. You are also welcome to collect or send in your own driver/courier to collect. Generally we lose money on our delivery costs, we don't try to make a profit. If you are outside mainland UK then please call 01268 768 768 for delivery charges.
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Delivery cut-off time is 3PMĭelivery charge is £15.00 on orders under £150.00 ex vat, Free delivery for orders over £150.00 ex vat, Special purchases/pallets/large consignments may require additional charges.
Delivery & Returns Tell us when you need it.ĭeliver is normally 1-2 days, however if your order is urgent, please call to check current stock on 01268 768 768.
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